Frequently Asked Questions

Yes, DepositLink maintains SOC2 Type 2 compliance.

Yes. We have invested significant resources to ensure our clients' money is safe and secure. Our proprietary platform utilizes the ACH network and bank-level security to eliminate check and wire fraud. We do not store any banking information or share any personal contact details.
Read more about our security practices.

No, DepositLink does not store banking data, nor is buyer data sold to third parties.

Dwolla is our secure ACH payment processing partner.

PLAID and GIACT are our Instant Account Verification partners and they connect our users to more than 13,000 US banks and credit unions.

Yes. The account selected to make a payment must have enough funds to cover the requested amount.

All standard depository accounts (checking/savings) that allow ACH transfers can be connected for payments.

Account types to avoid:

• High yield savings accounts
• Credit union share savings accounts
• Any other restricted or specialty checking/savings account.

Yes, each payment has a customizable deadline. Payers receive reminder notifications via email 12 hours, 4 hours, and 1 hour before the deadline expires.

Most payments are initiated in 1-2 minutes, and funds clear in one business day.

DepositLink generates a detailed PDF proof of deposit receipt for all transfers.

Yes. You can split payments between multiple buyers or tenants.

Yes. With DepositLink, you can request and send commission payments in minutes.

Transfer times occur Monday-Friday, excluding US bank holidays.

• $100K via same day ACH payments are cleared in as little as 8 hours.
• $101K-$250K next-day ACH payments are cleared in as little as 24 hours.

DepositLink covers domestic transfers only.

DepositLink connects to more than 13,000 US banks and credit unions.

DepositLink's admin-level reporting removes the uncertainty associated with unidentified checks, allows authorized company personnel to view the status of all transactions in real-time, and accurately reconciles bank accounts.

Yes. DepositLink can accommodate brokerages and title companies of any size, with any number of offices and users.

No. DepositLink is easier to use than an app. It is a mobile-responsive website compatible with any device, including smartphones, tablets, laptops, and desktops.

No. DepositLink utilizes the Automated Clearing House (ACH) network or Real-Time Payments (RTP) to transfer money securely.

Yes. DepositLink features customized workflows for both sales and rentals.

If your broker/owner has partnered with DepositLink, you will receive an email with an activation link. Click the link to confirm your account. If you did not receive an email, click here.

If your broker/owner has not partnered with DepositLink before, please refer them to call 1-833-DEP-Link, email sales@depositlink.com or click here to schedule a demo.

Of course! Please contact us today to schedule a private demo and learn how DepositLink can help your business.

Any licensed real estate brokerage, attorney, or company authorized to hold escrow funds.

• Reduced time spent managing real-estate payments
• Eliminate liability of check and wire fraud
• Easier accounting of payments
• Digital payments save trees

Yes, DepositLink integrates with Skyslope and Dotloop, and with multiple single sign-on platforms including OKTA, OneLogin and Azure Active Directory.

See more on our integrations page.

DepositLink is a simple, secure, and efficient payment solution for real estate companies and escrow agents to collect earnest money deposits, rental payments, and commissions electronically through the ACH network. Our mobile-friendly website solution eliminates wire fraud and check handling liabilities for escrow holders. DepositLink increases efficiencies for both accounting staff and agents, thereby enhancing service levels for their clients.

No. Buyers and renters are charged a $15 non-refundable processing fee when making a payment through DepositLink.